Senior Account Manager

Company Description PT. Artha Telekomindo (Arthatel) is a leading Information and Communication Technology (ICT) provider in Indonesia, established in 1993 as a Telecommunication Service Management provider in the SCBD area. Over the years, the company has grown into a comprehensive ICT services and solutions provider, serving diverse business customers. Arthatel's Tier-One partnerships with international telecom providers in Singapore, Hong Kong, and the United States enable secure, reliable, and high-speed connectivity. Supported by an advanced fiber optic network and Points of Presence across Indonesia, Arthatel connects customers seamlessly to their local networks and global destinations.

Role Description The Senior Account Manager is a full-time, on-site role based in Balikpapan, responsible for managing and growing key customer accounts in the ICT sector. This position oversees the entire client relationship lifecycle, including identifying business opportunities, proposing solutions, negotiating contracts, and ensuring high levels of customer satisfaction. The Senior Account Manager collaborates closely with technical, operations, and finance teams to deliver tailored connectivity and ICT solutions that meet client needs and service-level agreements. Daily activities include monitoring account performance, preparing sales forecasts and reports, responding to client inquiries, and conducting regular business reviews with customers. The role also involves prospecting new clients in the region, strengthening strategic partnerships, and representing Arthatel at meetings, presentations, and industry events.

Qualifications

• Strong account management and relationship-building skills, with experience in managing key or strategic clients.
• Proven sales, negotiation, and business development skills, preferably in ICT, telecommunications, or related industries.
• Ability to understand and communicate ICT and connectivity solutions, working effectively with technical teams.
• Solid analytical, reporting, and forecasting skills to manage pipelines and achieve revenue targets.
• Excellent communication and presentation skills in English and Indonesian, both written and verbal.
• Bachelor's degree in Business, Marketing, Telecommunications, or a related field, or equivalent professional experience.
• Demonstrated ability to work on-site, collaborate cross-functionally, and manage multiple priorities in a fast-paced environment.
• Prior experience in the Balikpapan or East Kalimantan market and a strong professional network in the region is an advantage.
• High level of integrity, customer focus, and commitment to non-discriminatory, inclusive workplace practices.