Seller Management (MKP) (Contract) SPX Express

Relationship Building

• Build trust and foster long-term relationships between strategic sellers and the SPX platform.
• Anticipate seller needs and proactively solve potential logistics issues that sellers might face.
• Act as the primary point of contact for the sellers, ensuring effective communication in both verbal and non-verbal channels when required.
• To conduct monthly catch-up with strategic sellers to review performance and gather strategic feedback, with the objective of building long-term relationships and mutual growth.

Operations

• Prepare and present monthly operational analyses and reports to sellers, with the objective of developing overall operational performance.
• Problem-solve any issues and cases that occur while using SPX services, with the objective to solve the root causes
• Encourage sellers to handover parcels to SPX as quickly as possible to enable timely delivery and ensure buyers receive their orders as soon as possible

Onboarding

• Onboard strategic sellers as required by business direction from sale pipelines, high ADO sellers (more than 400 ADO)
• Pitch non-SPX sellers to adopt SPX as their logistics provider, while building trust and ensuring a smooth transition and onboarding experience to maintain seller satisfaction.

Seller Portfolio

• Targeted seller per KAM: 70-80 sellers
• Seller profile: Shopee sellers which are
• Social sellers
• Corporate Brand

• Good in seller and stakeholder management skills.
• Ability to proactively identify and resolve logistics-related issues.
• Problem-solving mindset with attention to detail.
• Good in communication both verbal and non verbal skills.