As a Salesforce Technical Delivery Manager, you are responsible for the end-to-end delivery of Salesforce programs while ensuring technical excellence, architectural integrity, and delivery quality. You act as a bridge between business stakeholders, architecture, and delivery teams, ensuring Salesforce best practices, scalable integrations, and secure implementations across clouds.
This role combines delivery leadership, technical oversight, and client engagement, with scope across Sales, Service, Marketing, Data Cloud, and AI capabilities.
Responsibilities
Delivery & Program Management
- Own end-to-end delivery of Salesforce projects from proposal, kick-off, delivery, through invoicing and post-go-live support
- Ensure commitments on scope, timeline, budget, quality, and risk management are met across multiple workstreams
- Lead delivery governance, reporting, and escalation management
- Support Sales during solutioning, estimations, and proposal phases.
Technical & Architectural Oversight
- Ensure Salesforce solutions are technically sound, scalable, and aligned with VISEO standards
- Oversee solution architecture across Salesforce clouds and integrations (API, MuleSoft, middleware, third-party systems)
- Drive adoption of Salesforce best practices, DevOps, CI/CD, and environment governance
- Ensure compliance with data security, privacy, and regulatory requirements
- Review and validate technical designs, integration approaches, and deployment strategies
Client & Stakeholder Management
- Maintain strong, trusted relationships with client stakeholders
- Communicate clearly with business, technical, and executive audiences
- Act as a primary escalation point for delivery and technical risks
Team Leadership & Capability Building
- Lead, coach, and mentor delivery teams (technical leads, developers, consultants)
- Support recruitment, onboarding, upskilling, and certification of Salesforce resources
- Promote a culture of quality, accountability, and continuous improvement
- Coordinate with onshore, offshore, and multi-vendor teams
Profile
- Bachelor's degree in IT, Computer Science, Engineering, or equivalent
- 8–12+ years of experience in consulting or digital delivery roles
- 6–10+ years of hands-on Salesforce program delivery experience
- Proven experience delivering complex, multi-cloud Salesforce implementations
Strong understanding of:
- Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud
- Integrations (APIs, MuleSoft, middleware, external systems)
- Salesforce DevOps (Salesforce DX, Git, CI/CD, release management)
- Solid background in project / delivery management methodologies (Agile, Hybrid, Waterfall)
- Experience managing regional or multi-country delivery programs
- Excellent communication, leadership, and stakeholder management skills
