Job Description
Job Role:
The Salesforce Engineer is responsible for technical delivery, system configuration, small-scale development, and integration support across Salesforce, CRM, and middleware platforms. This role ensures stable, scalable, and well-integrated sales and customer experience solutions within the enterprise ecosystem.
Key Responsibilities
- Perform system configuration and small development within Salesforce applications.
- Support configuration and minor enhancement development in CRM systems.
- Execute small development and configuration activities in middleware platforms (Oracle Service Bus / TIBCO or equivalent).
- Support end-to-end integration between Salesforce, CRM, middleware, and downstream systems.
- Validate data mapping, message flow, and integration logic.
- Support SIT and UAT from technical perspective.
- Perform root cause analysis for configuration or integration-related issues.
- Support deployment, post go-live monitoring, and warranty stabilization.
- Maintain technical documentation and configuration records.
Educational Background & Experience
- Bachelor's Degree (S1) in Computer Science, Informatics, Information Systems, Electrical Engineering, or Mathematics/Statistics. Fresh graduate are open
- Experience in CX, CRM, sales systems, Salesforce/IDCC or digital projects is an advantage.
Hard Skills
- Salesforce configuration (objects, flows, permissions, layouts).
- Basic Salesforce customization and development exposure.
- Middleware understanding (OSB, TIBCO, or equivalent).
- REST / SOAP API integration fundamentals.
- CRM system architecture understanding.
- Basic SQL and data validation.
- Ability to analyze technical design documents.
