Now Health Indonesia Office is currently hiring a Sales Support for a Temporary period of 3 months to cover a maternity leave.
expected start date is 15th June 2026 and expected end date is 30th Sept 2026.
Minimum Requirements:
- Being resident in Indonesia, preferable Jakarta
- Sales or Account Executive Support experiences within the Health Insurance Industry is an advantage
- Highly skilled on time management, organizational skills, attention to details and team work
- Excellent written and spoken English are essential
Role Overview:
As a member of the Business Development team, the sales support executive will act as a support to the General Manager and Business Development Team in the administration duties in order that the BDMs and AMs achieve their sales targets for the region. The sales support executive will ensure the General Manager and Business Development Team are fully supported and ensure members receive a peerless service experience.
- Administrative duties to assist the business development team.
- Prepare group renewal quotations, analysis reports, check lists, TOB's.
- Extract claims summary, membership lists and SOA for each group renewal as required.
- Sales support for queries and amendments.
- Manage and support sales mailbox.
- Attention to detail and accuracy of work.
- Engage with intermediaries as required, under the guidance of the General Manager and Business Development Team.
- Download individual renewal documents, analysis and send summary on a monthly basis for clients with above inflation increases from previous year to Account Manager.
- Individual new business applications (send to UW, communicate UW decision to account manager for review, once accepted by client (via broker) send to PAT for processing.
- Group new business quotations and onboarding, including checklists, reviewing submissions, coordinating with internal teams and sending policy documents as required.
- Prepare sales and activity reports as required.
- Support new intermediary onboarding and prepare intermediary productivity reports.
- Update CRM or equivalent systems as required.
Business Development:
- Accomplish all customer service journeys on renewal and new business.
- Comprehensive understanding of Broker tiering.
- Support new business with all service needs and prepare quotations in order to elevate the Account and Business Development Managers.
- Act as a link between the Business Development Team and other internal departments. Provide high-quality support by answering queries, etc.
- Assist, manage workloads so that we retain broker client accounts.
- Provide quotations in accordance with written procedures and processes, and in strict compliance with any relevant statutory and regulatory requirements.
- Liaise with internal operations team to ensure queries are resolved in a timely manner.
- Build detailed knowledge of the company's products and keep up-to-date awareness of competitor activity, products and pricing.
- Escalate any complaints or issues to Business Development Team.
- Follow operational service standards and foster the sales and service culture.
- Ensure that the company's brand values, principles, and style are adopted and utilized for all external communication.
Customer Service:
- Ensure that any complaints or service failures reported by brokers and/or insured members are escalated and dealt with strictly in accordance with Complaints Procedures.
- Acquire and maintain thorough understanding of Now Health International's process, procedures and systems, and ensure that all system information is fully up-to-date.
- Take personal responsibility to always actively treating customers fairly.
- Adhere to best practice processes including delivery of all the agreed service standards.
