Acquire new customers by offering courier and delivery services through email, phone calls, or face-to-face meetings, and conduct follow-ups when necessary.
Prepare supporting documents for Partnership Agreements (PKS), manage the agreement process until completion, and handle agreement renewals before expiration.
Develop client SOPs and communicate them effectively to agents.
Coordinate the initial pickup process by attending in person or through phone calls or messaging platforms.
Notify the Sprinter Coordinator whenever a VIP client schedules a pickup via communication channels such as WhatsApp or WeChat.
Prepare daily pickup reports for each customer and submit them to the supervisor.
Analyze shipment issues and provide solutions or assistance to clients when delivery problems occur.
Communicate customer VIP regulations and operational requirements to agents.
Build and maintain strong relationships with customers to ensure excellent service and customer satisfaction.
Requirements
Bachelor's degree (S1)
Strong administrative skills.
Proficient in Microsoft Office, especially Excel, Word, and PowerPoint.
Fluent in Mandarin (spoken and written).
Able to work under pressure and manage multiple tasks effectively.
