We are looking for a customer-focused and commercially driven Service Sales Engineer to develop and grow the aftermarket business for GEA Pure Flow Process in Indonesia.
The successful candidate will drive revenue growth through the promotion and sale of spare parts, maintenance services, service agreements, upgrades, inspections, repairs, warranty support, and equipment lifecycle solutions. This role requires a combination of technical knowledge, sales capability, and customer relationship management skills to identify opportunities and deliver value-added service solutions.
The ideal candidate understands industrial process equipment and has experience supporting customers in manufacturing environments where equipment uptime and reliability are critical.
Key Responsibilities
After-Sales Business Development
- Develop and grow service sales opportunities within the installed customer base.
- Promote service agreements, preventive maintenance programs, field service support, equipment upgrades, inspections, and refurbishment solutions.
- Drive spare parts sales through proactive customer engagement and installed-base analysis.
- Identify opportunities for equipment modernization and lifecycle extension projects.
- Build long-term relationships with key customers and stakeholders.
Spare Parts & Service Solutions
- Prepare and present spare parts quotations and service proposals.
- Recommend critical spare parts stocking strategies to customers.
- Support customers in minimizing downtime through preventive maintenance planning.
- Collaborate with technical teams to develop customized service solutions.
- Manage parts replacement campaigns and upgrade initiatives.
Service Delivery Support
- Coordinate with Field Service Engineers to ensure successful execution of maintenance and repair activities.
- Follow up on service reports and convert technical findings into commercial opportunities.
- Support scheduling and resource planning for field service activities.
- Monitor service project progress and customer satisfaction.
Warranty & Customer Support
- Support warranty-related activities and claims management.
- Coordinate with engineering, technical service, and operations teams to resolve warranty issues.
- Communicate warranty scope, recommendations, and corrective actions to customers.
- Ensure prompt resolution of customer concerns and post-service follow-up.
Commercial & Account Management
- Develop annual service sales plans and territory strategies.
- Manage sales pipeline and forecast service business opportunities.
- Achieve revenue and profitability targets for services and spare parts.
- Negotiate contracts and service agreements.
- Maintain accurate CRM records and business activity reports.
Qualifications
Bachelor's degree in mechanical/electrical engineering
Experience
- Minimum 3-5 years of experience in:
- Service Sales
- Aftermarket Sales
- Technical Sales
- Spare Parts Sales
- Maintenance Services
- Industrial Equipment Support
- Experience working with process equipment manufacturers, OEMs, or industrial service organizations is highly preferred.
- Background in food, beverage, dairy, pharmaceutical, cosmetics, or process industries is advantageous.
Technical Competencies
Strong understanding of:
- Pumps
- Homogenizers
- Valves
- Heat exchangers
- Rotating equipment
- Hydraulic and pneumatic systems
- Mechanical maintenance practices
Key Attributes
- Hunter mindset with strong business development capability.
- Ability to translate technical findings into commercial opportunities.
- Strong customer-facing and presentation skills.
- Excellent negotiation and influencing abilities.
- Commercially driven with a focus on revenue growth and customer retention.
- Results-oriented with strong follow-through.
- Self-motivated and comfortable working independently.
