Sales & Service Ambassador Sr Executive (Mojokerto)

Responsibilities

A,Service Quality Assurance

• Conducting visits and checking service standards at all assigned stores
• Conducting and reporting on Mystery Shopping and observation activities performed independently by the Service Ambassador
• Inspecting store infrastructure to ensure a comfortable shopping environment for customers at MR DIY stores
• Handling complaint in the store
• Collaborating effectively with the store team to ensure customer is treated with friendliness, professionalism and in accorance with company service standards.
  
  

B. Coaching, Counseling & Mentoring

• Developing a customer centric culture across the organization, emphasizing the importance of customer satisfaction and advocacy in every store deployed
• Providing daily briefings to store staff across all shifts including morning and afternoon briefings
• Greeting and exemplifying customer service while present in the store included gather customer insights, endorse promotion and customer survey review
  
  

C Training

• Training and delivering customer service excellence training to store staff on all prepared materials
  
  

D. Sales

• Conducting daily sales in order to give an example to the store team
  
  

E. Reporting

• Preparing and analyzing daily, weekly, monthly and quarterly activity reports
• Providing insights to improve customer service processed, efficiency or the quality of service provided to customers to customer service management and /or the store team
  
  

Requirements

• Min. Diploma or Bachelor degree any major
• Min. 2 years customer service / CS Training / CS Quality from retail and customer related
• Good communication and reporting
• Willing to relocate following company needs
• Able to work in shifting hours