PT Seraphim Digital Technology is a cyber security system integrator since 2001. From the early days of network security market to the current race for zero day, we have been a pioneer of cutting edge security solutions implemented with solid foundations.
We're looking for Sales Retention (Renewal) for Cyber Security, with requirement as follow:
Job Requirements:
- Manage and maintain strong relationships with existing customers to ensure high customer satisfaction, retention, and long-term loyalty.
- Manage customer contract, subscription, and maintenance renewals to achieve assigned renewal targets.
- Serve as the primary point of contact for customers throughout the renewal process and coordinate with internal teams to ensure timely renewal execution.
- Prepare renewal quotations and proposals, lead renewal negotiations, and ensure successful contract renewals before expiration.
- Coordinate with principals and distributors (disti) regarding renewal pricing, quotations, licensing, and commercial support.
- Monitor renewal pipeline, contract expiry dates, customer retention, and renewal activities using CRM systems.
- Identify potential upselling and cross-selling opportunities within existing accounts as added value
Qualifications required:
- Diploma (D3) or Bachelor's Degree (S1) in any discipline.
- 1-2 years of experience as an Account Manager, Sales Retention, or Key Account Manager managing existing customer accounts (farming).
- Previous experience in a System Integrator (IT) or Cybersecurity company is highly preferred.
- Experience working with IT principals and distributors (disti), including handling quotations, deal registration, licensing, and pricing coordination, is an advantage.
- Target-oriented with strong communication, negotiation, and problem-solving skills, and the ability to manage multiple customer accounts simultaneously.
Or you can submit your application via: https://bit.ly/FormApplicationSDT
