Role Overview
This role is responsible for supporting the execution of Alibaba Cloud's business strategy in Indonesia, optimizing the sales-operation workflow, and partnering closely with local sales teams to drive revenue growth.
The position focuses on sales operations excellence, pipeline management, and cross-functional coordination to ensure efficient business execution.
Key Responsibilities
- Support the implementation of Alibaba Cloud's Indonesia business strategy and optimize the sales-operation system
- Manage the lead-to-cash lifecycle, with a strong focus on pipeline management and sales execution tracking
- Monitor sales performance, track progress against targets, and ensure timely follow-up on execution plans
- Manage key customers and partners by analyzing consumption trends, project progress, and business development plans
- Collaborate cross-functionally with sales, marketing, product, and finance teams to drive business outcomes
- Act as a bridge between front-end sales teams and back-end teams, ensuring alignment and smooth communication
- Provide operational support to the sales team and relay feedback from customers and sales teams to internal stakeholders
- Assist in implementing headquarters policies and improving local operational efficiency
Requirements
- Bachelor's degree or above in IT, Computer Engineering, Computer Science, or related fields
- Minimum 23 years of experience in sales operations (experience in cloud or tech companies preferred)
- Strong project management and data analysis skills, with solid business acumen
- Excellent cross-functional communication and stakeholder management skills, with the ability to influence decisions
- Solid understanding of:
- Pipeline management
- Key account/customer management
- Partner ecosystem management
- Familiarity with cloud business models is a strong plus
- Cloud certifications (e.g., ACA or equivalent) are preferred
- Native Bahasa Indonesia and fluent English are required
- Mandarin proficiency is a plus
