Job Description

DUNE World is a global travel and diving company with more than 25 years of experience creating unforgettable experiences across some of the world's most breathtaking destinations, including Indonesia, the Maldives, and the Red Sea.

From liveaboard adventures and diving expeditions to resort stays, dive centers, and tailor-made travel experiences, DUNE World combines exploration, comfort, and exceptional hospitality to deliver world-class journeys for travelers and ocean enthusiasts.

As our business continues to grow and expand across multiple destinations and markets, we are strengthening our team to support this exciting phase of development. This opportunity is part of our ongoing expansion, allowing us to serve more travelers while maintaining the high-quality experience that defines DUNE World. Backed by a passionate international team, we are committed to connecting people with nature, adventure, and diverse cultures through unforgettable experiences.

Role Description

We are currently seeking a full-time, on-site Sales Officer based in Denpasar

The Sales Officer will be responsible for handling customer inquiries, managing reservations and sales operations, generating leads, and supporting business growth through various sales channels. This role requires strong communication and organizational skills, as well as the ability to build long-term relationships with clients, travel agents, and business partners.

Key responsibilities

Manage customer communications and sales inquiries for the French market, ensuring timely and professional responses.
Assisting with reservations, quotations, and booking follow-up
Supporting sales growth and achieving revenue targets
Developing and maintaining relationships with travel agents and partners
Coordinating with internal teams to ensure smooth guest experiences
Monitoring outstanding payments, documents, and guest requirements
Assisting with sales reporting and administrative tasks

Qualifications & Experience

For Indonesian citizens only
Bachelor's degree in Business, Marketing, Tourism, Hospitality, or a related field preferred
Minimum 2 years of proven experience in sales, preferably in travel, tourism, hospitality, reservations, or a related industry
Strong customer service and interpersonal skills
Proven experience in lead generation and identifying sales opportunities
Excellent written and verbal communication skills
Knowledge of sales operations, reservations, and booking procedures
Familiarity with channel sales and partner network management
Ability to develop and maintain partnerships with travel agents and corporate clients
Strong administrative and organizational skills with excellent attention to detail
Ability to manage multiple bookings, deadlines, and priorities simultaneously
Comfortable using digital tools such as email, CRM systems, spreadsheets, and booking platforms
Strong follow-up, negotiation, and problem-solving skills
Ability to work independently and collaboratively within a team
Fluent in English (spoken and written); French or additional languages are a strong advantage
Experience working with international clients and adapting communication styles across cultures
Client-focused, proactive, and detail-oriented mindset
Ability to maintain accuracy and confidentiality when handling guest information and documentation
Passion for diving, adventure travel, hospitality, or eco-tourism is highly valued