Sales Manager- Dairy

About Us

As a leading provider of high-quality food and beverage ingredients, we work with farming communities across the globe to grow, source and produce ingredients that are good for consumers, farmers, and the world around us. We supply household food brands and manufacturers worldwide with cocoa, coffee, dairy, nuts and spices ingredients which are often grown on our own farms and estates and sourced from hundreds of thousands of farmers across 50 countries. Along with our diverse manufacturing and innovation capabilities, this means we can provide ingredients for a range of products, from a plant-based latte mix to an almond based snack bar or a dairy-free ice cream. Making a positive impact on people and planet is a core component of our Purpose, to be the change for good food and a healthy future. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable, and transparent supply. And whoever we're with, whatever we're doing, we always make it real.

Overview of the position

Manage and oversee the Dairy sales performance, objectives and initiatives. Set short- and long-term sales strategies and evaluate effectiveness of current sales programs. Recommend product or service enhancements to improve customer satisfaction and sales potential. Familiar with a variety of the food ingredient concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management. The successful candidate will understand what motivates customers to buy and know how to tap into those needs and desires in an effective way.

Key responsibilities:

• This role will focus on distribution sales to a set of customers including Key Accounts (MNC/Regional Players) Indonesia, as well as SME customers
• Acquire a thorough understanding of customer needs and requirements. Aid in the development of the short and long-term plans for the business and deliver the business objectives of market share growth for existing and new product categories.
• Managing projects (new product development) - relaying the requirements from the customer to the technical teams in & relaying back with developed samples and managing the feedback.
• Aid in the development and implementation of a sales strategy for our industrial dairy ingredients including sales volumes/values and pricing strategy.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders.
• Actively track competition activity in the market.

Experience and Qualification

• A qualified Sales Professional with a proven track record in Industrial B2B Sales – preferably in Dairy Business, and/or other Commodity Sales,
• The position requires a diverse experience of managing multi customers and Key Account Management in Commodities/FMCG experience (as a plus).
• Minimum 7 years experience holds a position as Sales Manager.
• Ability to manage cross-cultural teams.
• Demonstrated ability to interact with all levels of an organization, including senior management.

ofi is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to racial or ethnic origin, color, age, religion or belief, sex, nationality, disability, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by applicable law.