Understand and aggressively generate direct booking by giving suggestions either to stakeholder and shareholder, as per company's direction and strategy
Highlight promotions, special packages or longer stay that may suit guest needs.
Inform and suggest additional services to guests during the reservation process (e.g., boat transfers, island activities, food & beverage packages).
Assist in tracking upselling performance and guest preferences.
Respond to guest inquiries via email, OTA platforms, and other channels in a timely and professional manner.
Process reservations and ensure accuracy of guest booking details in the system.
Ensure smooth handover of guest details to the front office and operations team, especially documentation for clearance at the Master Harbour and relevant authorities.
Coordinate with operations and onsite team to ensure all guest logistics are well managed.
Maintain updated records and filing for reservations and guest information.
Pass leads or potential opportunities to the supervisor when needed.
Assist in sending confirmations, pre-arrival messages, and reminders
Requirements:
Minimum 1 year of experience in a reservation or front office role, preferably in hospitality or travel industries.
Proven experience handling reservations for multiple properties/venues simultaneously.
Strong organizational and multitasking skills.
Excellent written and verbal communication in English.
Tech-savvy and familiar with reservation platforms (e.g. OTA extranets)
Ability to work under pressure and adapt to a dynamic team environment.
Willing to work shifts, weekends, and public holidays if required.
