Job's objective:
- Act as the primary Customer Service representative, focusing specifically on working directly with distributors for order processing.
- Responsible for checking and settlement of all payments relevant to Sales Team activities.
- Ensure seamless communication channels between the Sales Team and Distributors.
- Direct the implementation of system improvements and internal workflows.
Report to: Sales Operations Manager
1. Customer Service & Information Channel
- Distributor Focus: Act as the primary Customer Service point of contact, focusing strictly on working with distributors for orders.
- Order Processing: Execute end-to-end order processing, including verifying pricing, applying valid promotions, and checking SKU availability
- Information Channel: Build an information channel connecting Sales and distributors: Receive and handle requests from relevant departments related to sales policy/process system operations; coordinate with related departments to resolve issues as needed. Collect sales, market, and sales personnel information through daily work interactions. Propose appropriate work-handling solutions based on collected information to improve service quality.
2. Logistics Coordination & Collaboration
- Logistics Coordination: Act as the primary point of contact for distributors to clarify orders
- Internal Collaboration: Work closely with Demand Planning and Logistics teams to ensure smooth order management and provide regular delivery status updates.
3. Trade Claims & Financial Settlement
- Claim Collection & Reconciliation: Proactively collect and organize claim support documents from the Sales team. Perform detailed reconciliation of claim supports to ensure accuracy before proceeding with internal approval workflows.
- Bonus & Incentive Settlement: Reconcile monthly sales KPIs and incentives; obtain necessary approvals and issue formal announcements to distributors. Settle KPI bonuses, Trade program bonuses, and display contest bonuses within the required timeline. Settle customer support program bonuses for GT
4. Reporting
Generate and maintain daily, weekly, and monthly sales reports to provide management with real-time visibility into market performance and deliver necessary insights and reports to support the sales team in executing action plans.
5. Ad-hoc Duties
- Complete other tasks assigned by superior management and the sales team.
6. Perform other duties and projects
- Perform other duties and projects assigned.
Jobs requirements
Qualifications/Degrees/Certificates
- College or University graduate in Business Administration, Economics, or a related field.
Work Experience (years, field)
- Minimum 2 years of experience in Sales Support, Sales Admin preferably within the FMCG industry.
Professional Knowledge and Skills
- Data-driven, Logical thinking,
- Detailed oriented
- Good communication skills
- Soft skills/Personal characteristics
- Ability to work independently and under pressure.
- Foreign Languages
- Fluent English is an advantage.
- Office Computer Skills
- Proficiency in Excel.
