Are you highly organized, detail-oriented, and eager to make an impact in the dynamic world of retail operations Join our team as a Modern Trade Sales Admin and be a key player in ensuring smooth claim processing and accurate purchase order management for our hyper/supermarket and minimarket channels.
Key Responsibilities
As a Modern Trade Sales Admin, you will:
Claim Management & Administration
- Data Collection & Recording: Gather and maintain all claim data from minimarket channels, including claim amounts, types, and settlement statuses.
- Document Verification: Ensure all submitted documents, such as invoices, damage reports, and other supporting evidence, are complete and accurate.
- Claim Review & Assessment: Evaluate claims to confirm compliance with company policies and procedures.
- Internal Coordination: Work closely with logistics, finance, and management teams to accelerate claim processing.
- Negotiation & Resolution: Collaborate with involved parties to achieve fair, timely, and efficient resolutions.
- Reporting: Generate weekly and monthly reports on claim statuses, resolved claims, and key performance metrics.
- Data Analysis & Improvement: Identify trends, common causes, and opportunities for process enhancements.
- Insights & Recommendations: Provide actionable insights to minimize recurring claims and streamline operations.
Purchase Order (PO) Management
- PO Processing & Monitoring: Create, review, and manage purchase orders for modern trade customers, ensuring accuracy in pricing, quantities, and terms.
- Order Tracking: Coordinate with sales, warehouse, and logistics teams to ensure timely order fulfillment and delivery.
- Documentation Control: Maintain accurate PO documentation and ensure alignment with contracts, trade agreements, and promotional programs.
- Reconciliation: Monitor PO status, resolve discrepancies, and coordinate with finance for invoice matching and payment tracking.
- Reporting & Forecast Support: Support the sales team with PO-related reports and order trend analysis to improve planning accuracy.
What We're Looking For
Qualifications & Experience
- Bachelor's degree in Business Administration, Finance, Logistics, or related fields.
- At least 2 years of experience in claims processing, sales administration, PO management, or a similar role (fresh graduates with strong interest are welcome to apply!).
- Prior experience in retail or minimarket channels is a plus.
Skills & Competencies
- Strong organizational and multitasking abilities.
- Excellent negotiation and communication skills (verbal & written).
- High attention to detail and accuracy in managing data.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Analytical mindset with the ability to create detailed reports and recommend improvements.
- Strong problem-solving skills and ability to work under tight deadlines.
Personal Attributes
- A team player with a proactive and positive attitude.
- Strong customer service orientation.
- Adaptable and capable of thriving in a fast-paced environment.
Why Join Us
- Be part of a supportive and dynamic team.
- Opportunity to contribute directly to operational excellence and process improvement.
- Work in an exciting, fast-paced FMCG environment.
- Career growth opportunities and exposure to cross-functional teams.
