Risk Management Associate (Trust & Safety)

2-4 years
6 days ago
Job Description

About The Role

As a specialist of the Trust and Safety team, you are responsible for ensuring our platform is safe, healthy, and trustworthy for not only users, but also sellers, government and other stakeholders. You would be building, designing, and reviewing systems in order to improve Tokopedia detection, organizing necessary sets of actions to solve an issue, and collaborating with internal and external stakeholders to improve our synergy.

What You Will Do

    • Handle time-sensitive issues with targeted and exhaustive actions following the existing and applicable policy
    • Examine and continuously improve controls process in ensuring the effectiveness and efficiency of the system
    • Assess the risk of new and existing SOP, propose necessary improvements in a data-driven way that is fair to all stakeholders
    • Build strong cross-functional collaboration to maintain synergy and trust
    • Sensitive to potential risk issues in internal or external situation and prepare the cautionary action when necessary

What You Will Need

    • Bachelor's Degree in all majors, STEM majors would be a plus
    • Minimum of 2 years of work experience in Consulting OR risk management
    • Experience with Tech companies OR E-commerce platforms is preferred, with deep understanding of SEA markets and/or US markets
    • Strong communication skills in Bahasa Indonesia and English
    • Understand and be able to use Data queries or other equivalent methods
    • Data-driven and analytical thinking
    • Advanced Excel and Powerpoint skills is an advantage
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to Empower Progress by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia's vast consumer household.

About Gojek
Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

About Tokopedia
Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.



Job Source: jobs.lever.co

Gojek is an Indonesian on-demand multi-service platform and digital payment technology group based in Jakarta. Gojek was first established in Indonesia in 2010 as a call center to connect consumers to courier delivery and two-wheeled ride-hailing services. Gojek launched its application in 2015 with only four services: GoRide, GoSend, GoShop, and GoFood. Valued at US$10 billion today, Gojek has transformed into a super app, providing more than 20 services.

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