Retail Quality Assurance Leader

Retail Quality Assurance

• Design, develop, and implement the Quality Assurance (QA) Framework across the Retail organization to ensure consistency, effectiveness, and compliance with internal policies and regulatory requirements.
• Coordinate and oversee regular quality assurance reviews of approval transactions processed by Fraud Monitoring, MCP, CCPL Processing & Merchant units, as well as conduct ad hoc reviews for other units within CFS Retail when required.
• Prepare and circulate review findings, quality assurance reports, and memoranda to relevant stakeholders, ensuring proper communication of observations, recommendations, and corrective actions.
• Perform quality assessments and reviews of underwriting processes across Retail products, particularly within processing functions, to ensure adherence to established policies, procedures, and risk standards.

Qualifications & Requirements

• Minimum 7 years of experience in Quality Assurance, Retail Credit Operations, Underwriting, Risk Management, Internal Control, Internal Audit, or Banking Operations.
• Strong understanding of Retail Banking products, credit processing, underwriting processes, fraud monitoring, and operational risk management.
• Experience in designing and implementing QA frameworks, review methodologies, and quality control programs.
• Familiarity with banking regulations and industry standards applicable to retail banking operations.
• Strong analytical, problem-solving, and investigative skills.
• Excellent report writing, documentation, and presentation skills.
• In-depth knowledge of Retail Banking Operations, Credit Processing, Underwriting, Fraud Monitoring, and Operational Risk Controls.
• Proven experience in conducting quality reviews, root cause analysis, and control assessments.
• Strong understanding of regulatory compliance requirements and internal governance frameworks.
• Ability to interpret policies, procedures, regulatory guidelines, and business requirements effectively.