Retail Finance - Quality Assurance, Operations

1-3 years
19 days ago
Job Description

Job Description:

  • Take recording/data sampling from agents
  • Analyse and evaluate agents job performance based on data and recommend action
  • Provide reports related to the quality score of all agents routinely
  • Provide treatment for agents (coaching/observation)
  • Regular calibration with the Quality Assurance team, trainers, and team lead
  • Regular briefing with other stakeholders
  • Handle ad hoc Quality Assurance-related works
  • Carry out an investigation task if required and analyse findings


  • Minimum Diploma degree from any major
  • Minimum 1 year of working experience as a Quality Assurance
  • Having Collection knowledge will be an advantage
  • Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. PowerPoint)
  • Strong analytical thinking and problem-solving skills
  • Good communication skills
  • Good teamwork, adaptability, and agility



Ms. Office
Ms. PowerPoint
Ms. Word
Ms. Excel
problem-solving skills
Job Source:

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

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