Retail Finance - Quality Assurance, Operations
Job Description:
- Take recording/data sampling from agents
- Analyse and evaluate agents job performance based on data and recommend action
- Provide reports related to the quality score of all agents routinely
- Provide treatment for agents (coaching/observation)
- Regular calibration with the Quality Assurance team, trainers, and team lead
- Regular briefing with other stakeholders
- Handle ad hoc Quality Assurance-related works
- Carry out an investigation task if required and analyse findings
Requirements:
- Minimum Diploma degree from any major
- Minimum 1 year of working experience as a Quality Assurance
- Having Collection knowledge will be an advantage
- Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. PowerPoint)
- Strong analytical thinking and problem-solving skills
- Good communication skills
- Good teamwork, adaptability, and agility
JOB TYPE
Industry
Function
Skills
Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.
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