Restaurant Manager

Role Description The Restaurant Manager is responsible for overseeing daily restaurant operations to ensure exceptional guest experiences and high standards of service and food quality. This full-time, on-site role is based in Indonesia and includes supervising front-of-house and back-of-house teams, managing staff schedules, and supporting hiring and onboarding activities. The Restaurant Manager will monitor customer satisfaction, handle guest feedback, and ensure consistent delivery of Jittlada Group's service standards. Day-to-day tasks include coordinating with the kitchen on food and beverage offerings, managing inventory and ordering, maintaining cleanliness and safety standards, and supporting promotional activities in line with the brand. The role also involves monitoring financial performance, including cost control and revenue targets, and fostering a positive, collaborative work environment.

Qualifications

• Strong focus on customer satisfaction and customer service, with the ability to handle feedback and resolve issues professionally.
• Proven experience in hiring and supervising restaurant staff, including training, coaching, and performance management.
• Excellent communication skills to interact effectively with guests, team members, and management.
• Solid understanding of food & beverage operations, including menu knowledge, quality control, and service standards.
• Previous experience as a Restaurant Manager, Assistant Manager, or similar leadership role in hospitality.
• Knowledge of health, safety, and hygiene regulations in restaurant environments.
• Strong organizational and time-management skills, with the ability to work in a fast-paced setting.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Diploma or degree in Hospitality Management or a related field is an advantage.
• Proficiency in local language; English communication skills are beneficial.