Residency Engineer

Role: Residency Engineer

Location: Singapore

Work setup: Onsite

Scope as below:

Onsite Engineer Job Scope

• Deploy Microsoft and non-Microsoft software patches promptly.
• Remediate PC vulnerabilities identified by the Cybersecurity team.
• Follow up with users on patching issues and send timely reminders.
• Support testing and implementation of automated patching tools.
• Maintain accurate PC records in ServiceNow's Hardware Asset Management (HAM)module.
• Assist with PC provisioning and disposal activities.
• Investigate and resolve issues during software update deployments (e.g., Adobe, Java, Zoom).
• Document patching activities and track progress consistently.
• Prepare and submit monthly reports on vulnerability status and resolution metrics.
• Contribute to automation efforts and process improvements.
• Support team productivity through documentation and reporting.

Note: The engineer will operate under Mapletree'sdirection and report to the PC Patching Team Lead.

Qualifications Required

• Proficient in Windows OS troubleshooting and command-line utilities.
• Skilled in Microsoft Office tools, especially Excel, RPA, and mail merge.
• Experienced in software installation and remote desktop support.
• Strong follow-up and task management capabilities.
• Familiar with Mapletree IS&T standard operating procedures.
• Effective communicator with global IT team collaboration experience.