Located just minutes from Bingin Beach and a short drive to Padang-Padang, Lifestyle Residence Uluwatu offers premium, wellness-centric residences designed for modern living. Thoughtfully built for comfort and longevity, each unit provides access to state-of-the-art wellness amenities including ice baths, jacuzzis, saunas, and a rooftop pool with panoramic views.
Professionally managed by Body Factory Bali, a trusted leader in Bali's wellness and hospitality space, Lifestyle Residence Uluwatu delivers a curated living experience grounded in excellence, community, and holistic lifestyle design.
Discover your potential and begin an exciting journey with Body Factory Lifestyle Residence Uluwatu a perfect place to growth your career!
We invite you to reveal opportunities with us as:
Reservation Supervisor
Key Responsibilities
- Oversee and manage all room reservations, including individual and group bookings, rooming lists, requests, and overbooking situations according to company guidelines.
- Monitor daily booking activity, pickup trends, cancellations, and booking pace to support revenue decisions.
- Monitor OTA extranets and distribution channels to ensure accurate rates, availability, restrictions, and content across all platforms.
- Ensure timely and professional responses to guest inquiries across email, OTA messaging platforms, and direct booking channels.
- Ensuring accuracy across PMS, Channel Manager, and Booking Engine systems
- Ensure accurate data entry, maintain an organized filing system, and monitor booking records including group blocks and room availability.
- Support revenue optimization by coordinating with other departments to maximize room sales, yield, and average room rate through upselling and inventory management.
- Ensure all Reservations employees deliver the brand promise and provide exceptional service to customers
- Handle guest and internal inquiries or complaints professionally and efficiently, ensuring issues are resolved satisfactorily.
- Support business planning, forecasting, and participate in revenue management and yield meetings to optimize performance.
- Train and guide the reservations team while maintaining strong collaboration with other departments and booking partners.
- Assist in preparing and updating the Reservations Department Operations Manual when necessary and attend regular departmental meetings and briefings.
- Support direct booking initiatives by assisting with website booking engine promotions and guest conversion strategies.
Qualifications
- Minimum 2 years experience in reservations.
- Strong working knowledge of PMS, Channel Manager, OTA extranets, and Booking Engines.
- Detail-oriented, analytical, and service-minded.
- Proactive team player with strong coordination and problem-solving skills.
- Highly organised, able to multitask, and calm under pressure.
- A Bachelor's degree in Hospitality Management or a related field is an advantage.
- Strong written and verbal communication skills in English with a professional and guest-focused approach.
- Ability to supervise, train, and motivate a reservations team to maintain service and operational standards.
