reservation staff

Company Description 4U Property is a growing property management and hospitality business serving guests and clients in the Bali. The company focuses on providing comfortable, well-maintained accommodations and responsive service to ensure a positive guest experience. 4 U Property values professionalism, reliability, and clear communication in all interactions with guests, partners, and team members. The organization offers opportunities for learning and development within a collaborative work environment. Team members are encouraged to contribute ideas that improve guest satisfaction and operational efficiency.

Role Description This is a full-time, on-site Reservation Staff role based in the Bali Area. The Reservation Staff is responsible for managing booking inquiries, confirming reservations, updating booking systems, and maintaining accurate records of guest information. The role involves responding to phone, email, and online inquiries in a timely manner, providing clear information about property availability, pricing, and policies. The Reservation Staff coordinates with operations and front-office teams to ensure a smooth guest arrival and stay, and helps resolve any reservation-related issues. The role may also include supporting promotional activities, upselling services, and preparing basic reports on reservation trends.

Qualifications

Work Location: Villa / On-Site (Tumbak Bayuh, Mengwi Badung)

Experience: Minimum 2 Years

4U Property is looking for an experienced and motivated Reservation Staff member to join our team and manage villa reservations while providing excellent service to our guests.

• Handle villa reservations and booking inquiries
• Respond to guests professionally via WhatsApp, phone, email, and booking platforms
• Manage availability, rates, booking confirmations, and cancellations
• Coordinate guest check-in and check-out information
• Communicate with villa operations and housekeeping teams
• Maintain accurate reservation and guest records
• Assist guests with questions and special requests
• Help maximize villa occupancy and booking opportunities

• Minimum 2 years of experience in reservations, hospitality, villas, or hotels
• Good English communication skills
• Familiar with OTA platforms such as Airbnb, Booking.com, and Agoda
• Comfortable using WhatsApp, email, and reservation systems
• Friendly, professional, organized, and detail-oriented
• Able to handle multiple bookings and guest inquiries
• Able to work on-site from the villa
• Flexible and responsible with working schedules

Be part of a growing property and hospitality team committed to creating excellent guest experiences.

Apply Now

• Send your CV and introduction to 4U Property.
• +6282145186357