Reservation Executive

Discova is on the lookout for a world-class Reservations Executive to join our expanding, global team!

About the Opportunity

As a member of the Reservations team, the Reservations Executive plays a key role in ensuring that Discova meets and exceed its goals and operates successfully. This will involve the delivery of best-in-class service and memorable local experiences for travellers. Operationally, the role will be responsible for fulfilling the booking logistics, handling operational issues and continually providing feedback to management on risks and possible improvements on the ways we operate our products. You have a strong desire for structure, high organisational skills and love working according to procedures and schedules. You thrive on being meticulous and methodical.

Your main responsibilities are:

• To directly handle the logistics fulfilment
• Consistently implement the company One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled.
• Effectively cooperate with OPS and Fleet, Product, Sales, Customer Experience and Suppliers for seamless daily operations and overall service improvements
• Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on the reservations system in an accurate and timely manner
• Handle and make reservations of accommodation, air ticket, train ticket, suppliers, restaurants, all services including in package (except tour guides)
• Service all agent enquiries professionally and efficiently in a timely manner according to business expectations

About you

The Essentials:

• At least 2 years of experience in Reservations; a degree in Tourism and Hospitality is an advantage
• Fluent in national local language and intermediate to advanced level of written and spoken English

The Attributes:

• Well-developed problem-solving skills
• Customer centric with commitment to high standards of service delivery
• High attention to detail and strong time/priority management skills
• Able to work independently or in a team environment
• Comfortable with a flexible rotating roster that may include late nights, weekends and early mornings
• Ability to work with uncertainties/changing priorities and remain calm under pressure
• Willing to travel on business when required
• Personally aligned with Discova's company purpose and values
• Proficient with Microsoft Office applications

About Discova

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova's DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!