About The Position
As a member of the Reservations team, the Reservations Executive plays a key role in ensuring that Discova meets and exceed its goals and operates successfully. This will involve the delivery of best-in-class service and memorable local experiences for travellers. Operationally, the role will be responsible for fulfilling the booking logistics, handling operational issues and continually providing feedback to management on risks and possible improvements on the ways we operate our products. You have a strong desire for structure, high organisational skills and love working according to procedures and schedules. You thrive on being meticulous and methodical.
Key Responsibilities
- Handle and manage incoming reservations from clients and partners efficiently specially for Flight Centre booking.
- Maintain accurate booking records in the system and ensure all client requests are met.
- Coordinate with hotels, transport providers, and activity operators to confirm availability and rates.
- Provide timely updates and confirmations to clients while ensuring a smooth booking experience.
- Assist in resolving booking issues or special requests with professionalism and attention to detail.
About You
The Essentials:
- A degree in tourism and hospitality is an advantage
- Fluent in national local language and intermediate to advanced level of written and spoken English
The Attributes
- Well-developed problem-solving skills
- Customer centric with commitment to high standards of service delivery
- High attention to detail and strong time/priority management skills
- Able to work independently or in a team environment
- Comfortable with a flexible rotating roster that may include late nights, weekends and early mornings
- Ability to work with uncertainties/changing priorities and remain calm under pressure
- Willing to travel on business when required
- Personally aligned with Discova's company purpose and values
- Proficient with Microsoft Office applications
About Discova
As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova's DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click: https://bit.ly/4hEd88H
Get in touch now and Discova a world of possibilities!
#DSVA
