Located in the heart of Canggu, Body Factory Lifestyle Residence Canggu offers a modern, wellness-focused living experience surrounded by Bali's vibrant lifestyle, cafés, beaches, fitness studios, and creative community. Designed for modern travellers and long-stay guests, the residence combines comfortable, thoughtfully designed spaces with wellness and recovery facilities that support a balanced, active lifestyle.
Professionally managed by Body Factory Bali, one of Bali's leading wellness and hospitality brands, Body Factory Lifestyle Residence Canggu brings together hospitality, fitness, wellness, and community in one unique destination. Join our team and grow your career while contributing to an inspiring, wellness-led guest experience.
Key Responsibilities
Reservations Management
- Oversee all room reservations, including individual and group bookings, rooming lists, requests, and overbooking situations per company guidelines
- Monitor daily booking activity, pickup trends, cancellations, and booking pace to support revenue decisions
- Ensure accuracy across PMS, Channel Manager, and Booking Engine systems
- Maintain accurate data entry and an organized filing system for booking records, group blocks, and room availability
- Handle guest and internal inquiries or complaints professionally, ensuring timely resolution
- Support business planning, forecasting, and participate in revenue management and yield meetings
- Train and guide the reservations team, maintaining strong collaboration across departments
- Assist in preparing and updating the Reservations Department Operations Manual
E-Commerce & Distribution
- Oversee day to day performance of all online distribution channels, including Booking.com, Agoda, Airbnb, and the direct booking website
- Monitor OTA extranets and distribution channels to ensure accurate rates, availability, restrictions, and content
- Manage OTA content and positioning, room descriptions, photos, facilities, policies, and promotions to maximise visibility and conversion
- Develop and support the property's e-commerce strategy to grow online visibility, booking conversion, and direct bookings
- Support direct booking initiatives through website promotions and guest conversion strategies
- Monitor online guest reviews and ratings, coordinating with departments on recurring feedback and improvement opportunities
- Train reservations team members on OTA platforms, digital distribution, and channel management
What We're Looking For
- Minimum 2 years experience in reservations
- Strong working knowledge of PMS, Channel Manager, OTA extranets, and Booking Engines
- Proactive team player with strong coordination and problem-solving skills
- Highly organised, able to multitask, and calm under pressure
- Bachelor's degree in Hospitality Management or related field is an advantage
- Strong written and verbal English communication skills, professional and guest-focused
