Responsibilities
JOB DESCRIPTION
Essential Function 1: Invoice Handling
- Ensure signed Delivery Notes are returned to Avient as soon as possible
- Ensure invoices are sent to customers no later than 3 days after the Delivery Note is returned from the customer:
Essential Function 2: Order Fulfilment
- Act as the main contact person for customers, responsible for responding to all customer requests.
- Process customer orders, from receiving PO, confirming orders, entering orders into SAP, monitoring production until goods are ready and shipped to the customer.
- Regular update to customers regarding price conformity, material availability, and estimated delivery schedule.
- Coordinate with Purchasing, Laboratory, and Production to ensure customer orders are shipped as per requested schedule.
- Coordinate with the Warehouse team to ensure goods are shipped as per information on the Delivery Note.
- Provide the most accurate delivery schedule confirmation to customers.
Essential Function 3: Sales Support
- Communicate with the Sales Team regarding order status, price differences, and overdue receivables.
- Help the Sales Team monitor customer debts to meet targets.
- Provide documents related to products requested by customers, such as MSDS/TDS/Product Safety.
- Provide accurate payment information from customers to GBS-OTC.
Responsibilities
Essential Duties & Responsibilities
- Provides customer focused service to assigned accounts.
- Responds to and manage customer orders from order entry to delivery and invoicing.
- Understands and communicate the value of our products and services.
- Understands customers products, services, business operations and needs.
- Communicates effectively over the phone and electronically.
- Uses a variety of systems to enter and complete transactions.
- Accomplishes work within set timeframes.
- Key inside contact for specific customer/seller base.
- Process incoming orders, confirm pricing and availability of product.
- Advise customers of order status.
- Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
- Timely and accurate administration of sales orders, customer complaints, material returns and credits.
- Answer price and availability questions.
- Respond to customer literature requests for MSDS, Certifications, etc.
- Follow all applicable ISO procedures.
- Use system reports and inquiries to drive activities that ensure superior customer service.
- Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.
- Process new customer/update requests.
- Provide market or account intelligence gained through customer contact.
- Participate in customer calls and visits with sellers.
- Proactive communication with product supply reps and shipping department of any order changes customer initiates.
- Work with seller and PSRs to reduce aged inventory.
Scope
Personnel: Individual contributor. Budget: None. Sales Revenue: Territory specific.
Qualifications
- Bachelor Degree, any major
- Obtained minimum 1-year of relevant experience, open for candidates from any industries, but anyone coming from specialty chemical industry would be an advantage
- Knowledged in SAP - Sales and Distribution module and Microsoft Office
- Able and willing to do basic administrative works
