Job Description
The position is responsible for the over-all supervision of the accounts assigned to the CSR with the primary objective of meeting and satisfying the customer's needs and requirements.
Responsibilities
- Responsible for the day-to-day coordination of customer shipments and ensure that customer's requirements are met
- Provide account with cost effective shipment plan via booking authorization
- Book approved shipment with nominated carriers.
- Plan consol shipments and coordinate with warehouse on cargo deliveries
- Release non-negotiable e-FCR and BL to vendor to docs processing.
- Receive and check docs for accuracy and completeness before dispatching.
- Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space/ or docs problems/delayed vessel etc).
- Coordinate with manager/team leader daily issues that may affect shipment (late deliveries or documents/inaccurate final booking details/carrier or warehouse problems)
- Provide account with required reports (tonnage/allocation/docs log control/vendor-compliant/monthly invoice summary)
- Provide customers updates related to their shipments
Qualifications
Qualification*
- University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.
Requirements*
- Minimum 3 years of experience in Freight Forwarding / Logistics industry.
- Knowledge in Sea / Air Freight will be added advantage.
- Pleasant personality with positive working attitude.
Possess excellent communication and interpersonal skills.
About Us
MAKING THE IMPOSSIBLE, POSSIBLE
APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.
AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS. 
