Relationship Manager Partnership - Zurich General Takaful Indonesia

Rural Community Insurance Agency Inc

Indonesia

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Posted 5 hours ago
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Job Description

Job Summary

To drive growth and profitability in all assigned products through risk selection, pricing, negotiation, sales, retention, and quality service.

Job Qualifications

Required:

Strong communication and interpersonal skills
Excellent problem-solving and negotiation abilities
Ability to manage multiple clients and prioritize tasksResults-oriented and customer-focused mindset
Proficiency in CRM tools is a plus
Proven experience in sales area, prefer in General Insurance

Job Accountabilities - Key Accountabilities

. Actively manage daily work processes of designated territory to achieve operational and strategic objectives.
. Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.
. Lead short term (3 to 9 months), defined scope projects.
. Develop and maintain profitable relationships with new and existing customers.
. Assist customers with loss prevention meetings, claims issues, and product training.
. Provide training to customer and Strategic Business Unit personnel on products and services.
. Provide technical advice that enables a customer to solve a problem or improve business.
. Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.
. Anticipate customer needs, monitor trends in order to recommend changes.
. Resolve technical issues within function or unit.

Business Accountabilities

. Carry out tasks, such as the preparation of customer and distributor reports, to support the implementation of projects to time and quality standards.
. Assess and evaluate business processes in order to identify opportunities for improvement.
. Investigate and drive research/analysis around potential business development opportunities.
. Review assigned customer cases, prioritize case load and interpret established policies, applying discretion within authority limits in order to resolve customer issues.