Relationship Manager

Company Description

Bank Shinhan Indonesia is part of Shinhan Bank, a leading financial institution in the Korean banking industry, renowned for its innovation and trusted financial services. With a strong global presence and a diverse customer base, Shinhan Bank provides tailored financial solutions to meet the unique needs of individuals and businesses alike. Operating through an extensive network and delivering expertise across various financial segments, Shinhan Bank is committed to creating value for customers, shareholders, employees, and communities. The bank's mission is to lead not only in Korea but across Asia, striving to be a source of pride for its customers and the region.

Role Description

This is a full-time, on-site Relationship Manager role located in Surabaya. The Relationship Manager will be accountable for building and maintaining strong relationships with clients, understanding their financial needs, and offering personalized banking solutions. Day-to-day responsibilities include identifying new business opportunities, managing a portfolio of clients, providing expert financial advice, analyzing client data, and ensuring customer satisfaction. Additionally, the role involves collaboration with various internal departments to deliver high-quality banking services and achieve organizational goals.

Qualifications

• Strong client relationship management and customer service skills
• Knowledge of financial products, banking services, and market trends
• Analytical skills for reviewing financial data, assessing risks, and creating tailored financial solutions
• Effective communication, negotiation, and interpersonal skills
• Proficiency in financial software and tools for performance tracking and reporting
• Ability to work independently and meet targets
• Experience in sales, finance, or customer-facing roles within the banking
• Bachelor's degree in Finance, Business Administration, Economics, or a related field
• Fluency in English is a plus