Registration Advisor (English Speaker)

Key Responsibilities:

• Respond to incoming leads quickly and professionally through WhatsApp and other communication channels.
• Greet and communicate with parents and students using warm, clear, and professional language.
• Ask essential qualifying questions (age, class, school type, location, program goals, etc.).
• Assess and categorize leads based on established guidelines.
• Record key insights accurately in Kommo to maintain clean and organized data.
• Forward qualified leads to the Education Consultant team.
• Update lead statuses consistently, ensuring no leads are left pending or without follow-up.
• Coordinate with the Education Consultant and Digital Marketing teams regarding lead trends and patterns.
• Follow communication standards, scripts, and internal procedures with a high level of accuracy.

Requirements:

• Minimum education SMA/SMK; Diploma/Bachelor's degree preferred.
• Minimum 1 year experience in customer service, admin, support, telesales, or other communication-focused roles.
• Fluency in English is a must.
• Strong written and verbal communication skills.
• High discipline, accuracy, and ability to manage repetitive tasks effectively.
• Ability to handle ± 100-150 leads per day.
• Comfortable using WhatsApp Web, Google Sheets, and CRM platforms.
• Experience in using Kommo would be a plus.
• Integrity, accountability, and a collaborative mindset.
• Able to work independently and within a team environment.
• Interest in education and youth development is a plus.