About the Role:
The Regional Leader/City Supervisor/Area Manager will be responsible for overseeing and growing the PHS business within a designated city or region. This includes driving revenue, maintaining profitability, and ensuring a balanced and efficient operation of supply and demand. The role requires a mix of strategic planning, operational oversight, and team leadership.
What You Will Do
1. Revenue Growth
- Develop and execute strategies to grow revenue in the assigned region.
- Identify and capitalize on new business opportunities, partnerships, and initiatives.
- Set and achieve monthly and quarterly revenue targets.
2. Profitability Management
- Optimize operational costs while maintaining service quality.
- Monitor key financial metrics, including profit margin and cost per order.
- Conduct regular analyses to improve efficiency and reduce operational overhead.
3. Supply & Demand Management
- Recruit, onboard, and manage service providers within the assigned city or region.
- Execute local marketing initiatives to drive customer demand and bookings.
- Ensure a healthy balance between service provider capacity and customer demand.
4. Team Leadership
- Lead and manage city-level teams, including field operations, sales, and support staff.
- Conduct regular performance reviews and provide coaching and development support.
- Foster a culture of accountability, collaboration, and operational excellence.
5. Operational Excellence
- Oversee daily operations to ensure smooth and efficient service delivery.
- Resolve operational challenges, including service provider shortages and quality issues.
- Monitor customer satisfaction and manage escalations to improve service quality.
6. Data & Reporting
- Analyze regional KPIs, including order volume and service provider utilization rates.
- Prepare and present performance reports to senior management.
- Utilize data-driven insights to improve operational strategies and performance.
7. Stakeholder Management
- Collaborate with cross-functional teams such as Marketing, Product, and Finance to support regional objectives.
- Build and maintain relationships with local partners and government stakeholders when required.
What You Will Need
- This is an in-city role, so you are required to be present in the city of operations.
- Immediate availability is preferred, but candidates with notice periods will also be considered.
- Entrepreneurial Mindset: A strategic thinker with an entrepreneurial spirit, capable of identifying and capitalizing on business opportunities.
- Passion in Service Industry and Impact: Have a strong interest and passion in delivering the best service and value proposition to both customer and service providers.
- Leadership Skills: Strong leadership qualities with the ability to inspire and motivate teams towards achieving common goals.
- Operational Excellence: Proven experience in managing operations, preferably in the service industry, with a focus on efficiency and customer satisfaction.
- Communication Skills: Excellent communication and interpersonal skills to liaise with internal teams, technicians, and customers effectively.
