About The Role
Pinhome is looking for a strong and driven Regional Lead for Bandung to own the end-to-end performance of our Home Services business in the Bandung region, leading the already existing team in the city and growing it further.
You will be responsible for overseeing city-level operations, supply growth, demand execution, partner performance, and service quality.
This is a highly cross-functional role that combines operations leadership, growth execution, people management, and market expansion. You will lead Bandung as an independent business unitacting as the owner of the regions P&L, operational excellence, and customer satisfaction metrics.
The ideal candidate has strong on-ground execution capability, experience leading field teams, and a solid understanding of how to scale marketplace or service operations.
What You Will Do
- Lead daily end-to-end operations for Pinhome Home Services in Bandung, expanding the current team.
- Own regional P&L-related KPIs: order growth, supply availability, fulfillment rate, service quality, and customer satisfaction.
- Drive supply acquisition and activation, ensuring technicians, cleaners, and service providers are recruited, trained, and productive.
- Oversee service provider performance, enforcing SOPs, quality standards, and operational discipline.
- Partner with the central Marketing team and local partners to execute regional demand-generation initiatives.
- Run local insights, market research, and competitor monitoring to identify city-specific opportunities.
- Work closely with central Category, Operations, and Product teams to improve service experience and operational processes.
- Conduct on-ground quality audits, field visits, and direct engagement with service providers.
- Lead and mentor the Bandung regional team: regional manager,, QC staff, and partner-facing roles.
- Ensure Pinhome becomes the preferred Home Service platform for Bandung households, property managers, and businesses.
What You Will Need
- 7 - 10 years of experience in regional operations and/or city management ideally in on-demand marketplaces, logistics, FMCG, retail, or service operations.
- Strong execution mindset with hands-on experience managing frontline teams.
- Proven capability in operational management, SOP enforcement, and service quality control.
- Experience managing KPIs, dashboards, sales/ops metrics, and improvement initiatives.
- Comfortable working with data (Excel/Sheets, basic dashboards).
- Excellent leadership, communication, and problem-solving skills.
- Ability to thrive in a fast-paced, growth-driven environment.
- Deep familiarity with the Bandung market and local consumer behavior.
- High ownership, resilience, and willingness to be on the ground when needed.
About The Team
The team works closely with Category Management, Central Operations, Marketing, and Product to drive:
- Supply acquisition & productivity
- Demand growth & activation
- Service quality & customer experience
- Operational improvements & strategic initiatives
As Regional Lead Bandung, you will be the main owner of the city, working autonomously while receiving strategic support from central teams. You play a key role in making Bandung one of Pinhomes strongest and most reliable markets.
