Region Operations Associates play a pivotal role in curating and deploying strategies as well as doing analytics at the region and finding local insights to support the overall Operation strategies. He/she will work collaboratively with all Districts and Branches to oversee overall operations and ensure strategic implementation including product changes. Through this role, you can propose new initiative and turn it into something impactful for driver partners all over Indonesia.
As a Region Operations Associate, you will work as a center of excellence for Operations streams for Regions. You will work very intensively and collaborate with other Region Operations Associate and Manager and also Area Operations Managers from each area in Jabodetabek. You also will work closely with the Analytics team to analyze Operations data to get valuable insight and recommendation for business.
What you will do -
Support Region Operations Manager (ROM) to provide completed orders and profit and loss target achievementProvide analytics to support operations team such as BCR, fraud rules, etc. at the regional level
Deploy defined strategies from operations perspective during the process of establishing the new area of service
Ensure SOP and legal compliances in the region
Support ROM to oversee all districts and branches operations
Analyze driver states & measure efficiency of various driver badges to generate more high quality drivers in the region
Support ROM Region in product changes roll out in the region
What you will need -
Having at least 5 years experience in supply chain, preferably at a Multi National FMCG and / or Logistics company
Having strong analytical thinking and problem solving skills using various improvement tools and methods
Having good understanding about supply and demand planning
Able to create creative solutions toward operation issues and empower relevant team to execute properly
Fluent in Bahasa Indonesia & proficient in spoken and written in English
Experience in using data analytic tools like BigQuery, Tableau, Metabase, would be a great advantage.
Having excellent communication skill, strong sense and empathy of on ground situations.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to Empower Progress by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia's vast consumer household.
Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.