Receptionist

Role Summary:

We are looking for a passionate and hospitality-driven Receptionist / Front Desk Agent to be the welcoming face of 18 Suite Villa LOFT in Kuta, Bali. In this role, you will play a crucial part in our guests holiday experiences by managing the complete check-in and check-out process, handling inquiries with a warm smile, and delivering personalized service. If you are a natural communicator who thrives in a vibrant guest-service environment and loves showcasing the best of Bali's hospitality, we would love to have you on our team.

Key Responsibilities:

• Perform guest registration, check-in, and check-out procedures efficiently.

• Provide a warm, professional, and personalized welcome to all arriving guests.

• Handle guest inquiries, requests, and complaints promptly with a service-oriented mindset.

• Assist guests with tour arrangements, transportation, restaurant bookings, and local recommendations in Bali.

• Process room reservations, update guest profiles, and handle billing/payments accurately.

• Coordinate closely with Housekeeping and Maintenance teams to ensure villa readiness and guest satisfaction.

• Maintain a clean, organized, and welcoming front desk and lobby area.

Requirements:

• Proven experience as a Receptionist, Front Desk Agent, or Guest Service Agent in a villa, hotel, or resort (minimum 1 year preferred).

• Educational background in Hospitality, Tourism, or a related field is an advantage.

• Excellent verbal and written communication skills in English and Indonesian (knowledge of other foreign languages is a major plus).

• Highly proficient with Hotel Management Systems / Property Management Systems (PMS).

• Strong communication, interpersonal, and problem-solving skills.

• Friendly, grooming-conscious, well-presented, and passionate about the hospitality industry.

• Willing to work in shifts, including weekends and public holidays.

If you are interested and meet the qualifications, please send your updated CV to our email address:

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