Quality Investigation Associate
Job Description
Responsibilities
Job Description
Qualifications
Job Description
- Investigate customer, outlet, and internal quality complaints in a timely and accurate manner.
- Conduct thorough root cause analysis to identify underlying issues and recommend corrective actions.
- Prepare detailed, accurate, and well-documented investigation reports and incident records.
- Coordinate with internal stakeholders and vendors to gather evidence, validate findings, and resolve quality issues.
- Monitor complaint resolution progress and ensure cases are closed within established timelines.
- Communicate investigation findings, recommendations, and preventive actions clearly to relevant stakeholders.
- Support continuous improvement initiatives by identifying recurring issues and recommending process enhancements.
Qualifications
- Bachelor's degree in Food Technology or a related field.
- 1–3 years of experience in Quality Assurance, Quality Control, Complaint Handling, Food Safety, or a related function within the F&B, FMCG, or manufacturing industry.
- Proficiency in Excel/Spreadsheet.
- Ability to effectively communicate with team members and stakeholders.
More Info
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Key Skills
Excel Spreadsheet
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