Quality Engineer

Objective

Responsible for maintaining the quality management and food safety systems in compliance with local and international regulations and Group requirements and ensuring their implementation.

Position Responsibilities

1. Maintain the Implementation of the Quality Management System (QMS)

• Maintain the implementation of the Quality Management System and Food Safety System in the factory.
• Ensure compliance with ISO standards, FSSC 22000, HACCP, GMP, Group Quality procedures, and customer requirements.
• Support internal and external audits, including GMP, ISO, and Halal audits; coordinate with relevant departments to close Corrective and Preventive Actions (CAPA) and maintain complete correction and prevention records.
• Conduct audits of new and existing suppliers and RDCs according to the annual calendar, and coordinate with relevant functions to complete CAPA.
• Develop, review, maintain, and control all QMS documents to ensure accuracy, validity, and compliance with applicable standards.
• Ensure all QMS-related changes are effectively communicated to and implemented by relevant cross-functional teams.

2. Ensure Manufacturing Processes Consistently Meet Defined Quality Standards

• Implement, monitor, and ensure compliance with Group Quality policies, guidelines, systems, and best practices.
• Verify the effectiveness of GMP, CCP, OPRP, and other critical process parameters through routine audits.
• Manage and verify product traceability throughout the manufacturing process, ensuring accuracy against defined standards and compliance with QFS requirements.

3. Drive Continuous Improvement and Risk Management Initiatives to Enhance Product Quality Performance

• Monitor quality KPIs, identify trends, and recommend continuous improvement initiatives.
• Support the validation and implementation of process improvement initiatives by assessing effectiveness, mitigating quality risks, and ensuring compliance with quality and food safety standards.
• Perform risk assessments for product, process, and other changes, and implement mitigation plans to minimize QFS risks.
• Investigate critical and major non-conformities, perform root cause analysis, and coordinate the definition of CAPA.

4. Ensure Effective Supplier and Customer Quality Management

• Monitor supplier performance, manage supplier CAPA, and verify the effectiveness of each defined action.
• Collaborate with relevant functions to investigate consumer and customer complaints.

5. Drive Strong Employee Engagement to Strengthen Quality and Food Safety Culture

• Conduct regular refresher training to reinforce quality standards, GMP, personal hygiene, and food safety requirements.
• Conduct at least two employee engagement events annually, with participation from all relevant functions, including shop-floor personnel.
• Encourage employees to report quality issues and identify improvement opportunities through the QBO platform.