Monitor and review operational workflows, customer transactions, and internal records to ensure accuracy and compliance with company policies and regulatory standards.
Conduct regular quality checks on documentation, data entries, and customer onboarding processes.
Collaborate with Risk and Compliance teams to identify potential gaps or process deviations and recommend corrective actions.
Prepare and maintain detailed QC reports, error logs, and process audits for internal review and external audit requirements.
Implement quality control best practices and continuously improve QC procedures and checklists.
Train or support operational teams on quality standards and ensure adherence to updated SOPs.
Support system testing and UAT (User Acceptance Testing) to ensure data and logic integrity.
Stay updated with the latest industry regulations (e.g., OJK, ISO, AML/KYC guidelines) relevant to operational controls.
Qualificatio
nMinimum 3 years of experience in a Quality Control, Operational Risk, or Compliance role within the Fintech or Financial Services industry
.Strong understanding of fintech operational flows such as loan processing, e-wallet transactions, customer verification (KYC), or payment gateways
.Excellent attention to detail and analytical thinking skills
.Familiarity with QC tools, data validation methods, or workflow audit systems
.Proficient in Microsoft Excel or Google Sheets; experience with CRM or ticketing tools is a plus
.Strong communication skills and the ability to work cross-functionally
.Basic English communication skills
.Able to work in a fast-paced and regulated environment
