Quality Assurance Lead

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Scope:

• Define, implement, and govern quality assurance practices to ensure delivery of high‑quality, compliant, and reliable digital solutions across platforms.
• Lead QA strategy, test planning, and execution throughout the Software Development Life Cycle (SDLC).
• Act as a quality gate across SIT, UAT, Regression, and Production releases, including providing go‑live recommendations.
• Lead and oversee manual and automated testing for Web, Mobile, Application, and API‑based systems.
• Ensure comprehensive test coverage including functional, end‑to‑end, regression, smoke, sanity, and exploratory testing.
• Manage and direct performance testing activities (load, stress, endurance) including analysis of application, server, and database metrics.
• Ensure effective defect lifecycle management, including logging, tracking, retesting, and root cause analysis.
• Drive adoption, optimization, and maintenance of test automation frameworks and regression suites.
• Collaborate with Business, Product, Development, DevOps, Infrastructure, and other stakeholders to ensure shared understanding of requirements and quality risks.
• Lead, coach, and mentor QA team members, including task allocation and capability development.
• Communicate testing status, risks, and quality readiness clearly to project and management stakeholders.

Qualification:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Having QA / Software Testing professional certification (e.g. ISTQB, Agile Testing, Automation) is preferable.
• Minimum 7-11 years of working experience in Quality Assurance, with 2-4 years in a QA Lead / Test Lead role.
• Proven experience in manual and automation testing for Web, Mobile, and API‑based systems.
• Good understanding of software development lifecycle (Agile/Scrum and Waterfall).
• Experience using test management and defect tracking tools (e.g. JIRA, Zephyr, Xray, TestRail).
• Exposure to performance testing, log analysis, and SQL‑based data validation.
• Understanding of CI/CD concepts and QA integration within delivery pipelines.
• Experience working in insurance or other regulated environments is strongly preferred.
• Strong stakeholder management and communication skills, able to engage technical and non‑technical teams.
• Ability to analyze quality risks and drive continuous improvement.
• Strong problem‑solving skills and cross‑function coordination ability.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organization irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.