Quality Assurance

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analyzing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This frees up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

Responsibilities:

• Develop detailed, structured test plans and test cases to ensure product reliability.
• Identify, document, and track defects systematically, ensuring timely resolution.
• Maintain a results-driven approach with clear communication across cross-functional teams.
• Conduct final evaluations of AI/chatbot performance to ensure compliance with quality standards before deployment.
• Continuously improve testing methodologies for efficiency and accuracy.

Qualifications:

• Bachelor's degree or equivalent; 2-3 years of QA experience in an agile environment.
• Strong problem-solving skills with the ability to troubleshoot and resolve issues effectively.
• Ability to manage multiple priorities collaboratively while meeting deadlines.
• Analytical mindset with meticulous attention to detail and task management.
• Language proficiency: Fluent in Bahasa and English, Mandarin is a plus