We are looking for a detail-oriented and analytical QA Supervisor to lead quality control processes and ensure operational excellence across our fintech operations. This role is responsible for maintaining service quality, ensuring regulatory compliance, and driving continuous improvement within the Quality Control function.
Key Responsibilities
- Lead, supervise, and develop the Quality Anaylyst Ops. team to ensure high performance and consistent quality standards.
- Conduct quality monitoring, evaluation, scoring, and calibration sessions to ensure assessment accuracy and consistency.
- Ensure all operational activities comply with internal SOPs as well as external regulatory requirements, including OJK and AFPI regulations.
- Analyze QC performance trends, identify root causes, and provide actionable recommendations for process improvement.
- Prepare accurate and insightful QC reports, and collaborate closely with cross-functional teams to improve operational efficiency.
- Provide coaching, feedback, and development support to team members to continuously enhance QC standards and performance.
Requirements
- Bachelor's degree in any relevant field.
- Minimum 2–4 years of experience in Quality Control (QC) / Quality Assurance (QA), with at least 1 year in a supervisory role.
- Prior experience in fintech is highly preferred.
- Strong analytical thinking, reporting, problem-solving, and leadership skills.
- Proficient in Microsoft Excel and/or Google Sheets.
- Detail-oriented with excellent communication and interpersonal skills.
- Good command of English, both written and spoken, with the ability to communicate effectively in a professional environment
