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SEVEN Retail Group

QA Analyst

SEVEN Retail Group
Indonesia
1-3 Years
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Job Description

Job Description

  • Monitor and evaluate SAR interactions with parents (calls, WhatsApp, follow-up cadence)
  • Score SAR performance against defined quality standards and communication frameworks
  • Identify patterns in churn signals and escalate findings to the Growth/Strategy team
  • Produce regular QA reports with actionable improvement recommendations

Requirements

  • 1–2 years experience in QA, customer experience, or operations audit
  • Analytical mindset with attention to detail
  • Proficient in Google Sheets / Excel; experience with data reporting is a plus

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Quality Assurance
Employment Type:
Full time

About Company

SEVEN Retail Group

Job ID: 146872913

Jobs by Skill - IT
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Last Updated: 03-05-2026 11:31:39 AM
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