Provider Relation Staff

Job Description :

Build and maintain good relationships with providers / third parties such as hospitals, clinics, laboratories, and doctors

Act as the first point of contact for operational inquiries from providers

Manage provider administration and onboarding processes, and ensure provider data is updated accurately

Provide support related to claim processes and basic policy benefit information

Handle and follow up on operational issues, including coordination with internal teams

Conduct simple monitoring and reporting related to provider performance and operational issues

Qualifications :

Minimum D3/S1 in Management, Administration, Public Health, or other related fields

1–3 years of experience in provider relation, insurance, healthcare, or other customer-facing roles

Understanding of basic insurance claim processes and policy benefits will be an advantage

Strong communication skills and able to build good relationships with providers/partners

Detail-oriented in administration, documentation, and data management

Proactive, good problem solver, and able to coordinate across teams

Benefits :

Salary in accordance with UMP Jakarta

BPJS Health Insurance

BPJS Employment Insurance

THR (Religious Holiday Allowance)

Overtime Pay

Compensation in accordance with company policy