Kozystay is a fast-growing hospitality technology start-up focused on short-term rentals. We are looking for a Property Manager to lead day-to-day operations for Kozystay units in Surabaya, support the pre-opening phase, and maintain strong relationships with property owners.
What you'll do:
- Operational oversight and property readiness: Ensure all Kozystay units are consistently clean, well maintained, and fully stocked to standard. Conduct routine inspections and coordinate preventive and corrective actions with Maintenance, Housekeeping, and Laundry.
- Guest experience and hospitality standards: Oversee smooth check-in and check-out with clear, accurate communication. Resolve guest issues quickly and professionally to protect guest satisfaction and target scores.
- Team coordination and vendor management: Lead on-site teams and external vendors to meet service and performance targets. Ensure consistent SOP compliance and service expectations across daily operations.
- Inventory, supplies and cost control: Monitor amenities, linen, and consumables and ensure timely replenishment. Track operational spend and apply cost control without compromising guest experience.:
- Reporting, compliance and performance monitoring: Provide daily or weekly updates on unit condition, guest feedback, issues, and resolutions. Ensure operations meet Kozystay SOPs, safety standards, and local regulations.
- Owner relations and communication: Maintain strong owner relationships through proactive communication, transparency, and timely updates. Handle owner questions and requests professionally, aligned with Kozystay policies.
- Owner reporting and financial transparency: Prepare regular owner reports covering occupancy updates, revenue summaries, maintenance actions, and improvement recommendations. Ensure reporting is accurate, clear, and supports owners in understanding property performance.
Requirements:
- Minimum 3 years of experience in property management, hospitality operations, or hotel or apartment management.
- Work Location: Surabaya
- Excellent communication in Bahasa Indonesia and basic English for guest and owner interactions.
- Strong attention to detail, high sense of urgency, and commitment to keeping properties guest-ready at all times.
- Proven experience supervising teams or coordinating multiple stakeholders across housekeeping, maintenance, and vendors.
- Comfortable using property management tools, WhatsApp, spreadsheets, and reporting apps. Able to provide clear, accurate daily or weekly operational reports and owner updates.
- Willing to work flexible hours during high occupancy periods or urgent situations.
