Project Operations Staff / Associate Manager (Academic)

Project Operations role is responsible for leading and executing strategic academic operational projects that improve student retention, learning quality, and academic experience. This role translates academic strategy into structured, measurable initiatives and ensures effective cross-functional execution across Academic, Center Operations, and Business teams. The position directly supervises two team members and ensures all academic projects deliver measurable impact on student performance, retention, and operational excellence.

Job Description:

- Lead end-to-end execution of academic operational projects and innovations

- Translate academic and retention strategy into structured project plans and measurable KPIs

- Manage and optimize key academic initiatives (Retention Framework, PTM Revamp, Free Trial Academic Flow, Learning Experience Improvements)

- Design monitoring systems and dashboards for retention, attendance, and academic performance

- Ensure alignment between academic programs and business objectives

- Coordinate cross-functional execution with Academic Team, Center Ops, Student Advisors, and Business Ops

- Identify academic journey gaps and propose data-driven improvement solutions

- Monitor project ROI (Retention Rate, Attendance Rate, Conversion Rate, Parent Satisfaction, etc.)

- Manage project timelines, milestones, and resource allocation

- Supervise and develop Senior Project Ops & Project Officer

- Prepare executive-level reports and strategic insights for management

Requirements:

- Minimum 2 or 5 years of experience in academic operations, education management, or project management

- Experience handling retention, student journey, or learning quality improvement projects

- Strong analytical skills with ability to interpret academic & operational data

- Ability to design structured frameworks (retention system, onboarding flow, monitoring tools, etc.)

- Experience leading cross-functional coordination

- Leadership experience managing at least 12 team members

- Strong project management skills (planning, execution, tracking, evaluation)

- Excellent communication and stakeholder management skills

- Bachelor's degree in Education, Business Management, Operations, or related field