Develop comprehensive project plans, including timelines, milestones, resource allocation, and risk mitigation strategies to ensure project readiness.
Coordinate closely with clients, internal teams, PICs, trainers, and stakeholders to align goals, clarify requirements, and maintain smooth communication throughout the project lifecycle.
Oversee end-to-end execution of training and events, monitor progress through trackers and dashboards, and ensure all components (venue, tools, materials, and logistics) are properly prepared.
Maintain strict quality control by reviewing training materials, deliverables, documentation, and post-event outputs to ensure accuracy and consistency.
Identify potential issues early, manage escalations professionally, and implement contingency actions to ensure timely and successful project delivery.
Operations Responsibilities
Manage full operational logistics, including venue setup, training materials, equipment, tools, printing needs, attendance systems, and session readiness for offline, online, and hybrid events.
Provide technical coordination and on-site troubleshooting support to ensure smooth execution of training activities, workshops, seminars, and hybrid sessions.
Handle vendor coordination, trainer support, registration processes, legal documentation, and other administrative requirements necessary for operational execution.
Maintain complete operational documentation such as participant lists, reports, MoMs, archives, and internal records to ensure data accuracy and accessibility.
Minimum Qualifications
Bachelor's degree in Business, Management, Industrial Engineering, Communications, Information Systems, or a related field.
2+ years of experience in project management, operations, event management, or client-facing program delivery roles.
Strong ability to manage multiple projects simultaneously with structured planning, tracking, and execution.
Skilled in stakeholder coordination, cross-functional communication, and vendor management.
Comfortable working in dynamic, fast-paced environments with shifting priorities and tight timelines.
Proficient in productivity and collaboration tools (Google Workspace, Microsoft Office, Notion, Trello, Asana, Zoom, etc.).
Strong administrative skills with high attention to detail, documentation accuracy, and process compliance.
Excellent communication skills, both written and verbal, when interacting with clients, internal teams, and external partners.
Adept at basic technical troubleshooting during online/onsite events (audio, video, connectivity, platform access).
High ownership mindset, proactive problem-solving ability, and strong operational reliability.
Willingness to support onsite and online events, including working outside regular hours when required.
