Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Responsibilities:
1. Project Manager
- Collected, and analyzed data to support monitoring of customer journey performance and operational insights.
- Lead and Supported initiatives by coordinating customer journey, booking flow, and provider-related processes across business.
- Prepared and communicated customer journey, user stories, and process documentation for internal review and system implementation.
- Actively participated in cross-functional meetings and ensure the timeline to support project alignment and delivery.
2. Provider & TPA Relations and Comms
- Oversee invoice management, payment processing, and financial reconciliation.
- Maintain TPA reports, monthly submissions, budget tracking, and compliance documents.
- Manage TPA governance: SOW, attestation, guidelines, addendums, and service validation.
- Supporting Health business such as review claim cost, customer journey and agreement from provider.
- Ensure Resolving healthcare providers issues and complaints in a timely manner.
- Ensure communication regarding any service, changes and upcoming initiatives from healthcare providers to Customer and every stakeholder. Such as PD Update, Agency Update, e-flyer also social media content related with claim and hospitals agreement.
- Familiar handling crisis communication related with claim and hospitals agreement. Such as stand by statement, scenario and communication plan.
- Ensure strategic hospitals Promotion.
- Ensure relationships with healthcare providers/physicians.
- Collaborating with other departments to ensure high-quality services to healthcare providers.
- Building and maintaining accurate healthcare providers information's and databases.
- Provide education to healthcare providers on insurance coverages available.
- Collaborate with management to develop new strategies for establishing partnerships with healthcare providers.
Requirements:
- Bachelor's degrees (S1) in any major field.
- 3 years experience as a Provider Relation or Marketing or Corporate communication or Project Management.
- General operations and business process of health business/TPA related.
- Knowledge of life and health insurance products.
- Good in relationship management, communication, negotiation and, presentation skill
- Analytical skills to understand data, customer analytics, financial results and reports (logical thinking)
- Provision in MS Office
- Capable of working in fast paced environment
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
