Project Management - Operations, ShopeePay
Job Description
Job Description
- Support end-to-end execution of strategic and operational projects
- Analyze operational data and identify improvement opportunities
- Assist in developing process improvements, SOPs, and operational frameworks
- Cross-Functional Stakeholder Management: Collaborate with cross-functional stakeholders across various Monee products to ensure alignment, seamless integration, and a consistent user experience with clear end-to-end customer journeys.
- Feature & Product Launch Management: Monitor and support feature and product launches, ensuring readiness across product, operations, and relevant stakeholders while tracking post-launch performance and identifying areas for improvement.
- Product & Operational Improvement: Translate customer insights, operational challenges, and business needs into actionable product and process improvements to enhance service quality and overall user experience.
- Performance Monitoring & Optimization: Track key product/customer service/customer experience metrics to identify gaps, evaluate the impact of enhancements, and drive continuous improvements.
- Min of 3 years of experience in Project Management
- Strong ownership mindset with ability to manage initiatives independently from ideation to execution
- Exceptional problem-solving skills with meticulous attention to detail - critical given compliance/regulatory sensitivity
- Proven ability to communicate and manage cross-functional stakeholders across technical, operational, and compliance domains
- Practical knowledge of AI/ML concepts and hands-on experience prototyping or building operational solutions with modern AI tools and LLMs
- Professional fluency in English and Bahasa Indonesia
- High agility to adapt and deliver key project deliverables in a dynamic, regulation-sensitive environment
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About Company
Skills:
lending , Ml, Qa, Financial Services, Compliance, Customer Service, Fintech, Ai, Regulatory Requirements, Credit Operations, Audit, Kyc, Collections