Project Management Office (Bamboo Project)

Key Responsibilities

Strategic Vision:

• Accountable to deliver the overall Retail Transformation strategy - drive standardization, optimization and automation of retail processes, deliver relevant technology projects to enable new ways of working, manage banner to deliver changes on relevant processes in a sustainable way, oversee programme ROI through an ongoing change programme.
• Oversee mobilization, kick off, design, delivery and transition of the full Retail Merchandising Transformation roadmap.
• Develop programme direction: Create a programme strategy that aligns project vision with organizational goals.
• Lead transformation: Ensure project and people alignment with broader transformation initiatives.
• Provide leadership insights: Share best practices and innovative approach to enhance project outcomes.

Programme Leadership:

• Oversee programme and associated project delivery: Manage all phases of the projects to ensure they meet organization goal, deliver scope, within budget, and on time.
• Manage the full programme team which consists of process design, technology delivery, and banner change management resources.
• Manage technology and service partners to deliver agreed scope on time in full.
• Set goals and allocate resources: Define project objectives and timelines, optimizing resource use for efficiency.
• Ensure quality standards: Implement quality checks to confirm deliverables meet established criteria.
• Monitor performance: Regularly assess progress and adjust plans as needed to stay on track.

Stakeholder Collaboration:

• Engage with leadership: Work with Management Committee, Format CEOs, Banner and Tech Leadership team to align on objectives.
• Communicate project status: Provide regular updates on progress and challenges to stakeholders, and manage escalation and expectation accordingly.
• Facilitate dialogue: Ensure stakeholder needs are addressed through open communication channels.

Governance Management:

• Establish and execute governance framework: Implement a solid structure to ensure accountability and compliance, drive process optimization alignment with tech delivery and banner change management
• Track outcomes: Use scorecards to monitor project health and success metrics.
• Lead governance meetings: Review project status and collaboratively address challenges.

Financial Reporting:

• Collaborate with finance: Responsible for the full programme budget. Ensure timely updates on project budgets and expenditures.
• Track benefits: work with finance and banners to measure and track programme ROI

Risk Management:

• Develop risk management strategies: Identify and mitigate risks throughout the project lifecycle.
• Maintain risk registers: Keep detailed records of risks and mitigation plans.

Methodology Development:

• Establish project standards: Create and refine project management methodologies for consistency.
• Provide training: Equip teams with resources to apply standards effectively.

Change Management:

• Drive cross banner alignment towards 80% standardization, with straight change control.
• Manage engagement: Ensure stakeholder involvement during change initiatives.
• Address the human side of change: Develop strategies to support stakeholders through transitions.
• Facilitate training: Organize sessions to enhance understanding and adaptation to changes.

Team Management:

• This role will be managing a team of at least 50 people including software provider, consultants and internal DFI programme team (structure to be finalized)
• Multiple leads will be reporting to this role, including but not less than:
• Group Business Process Lead, direct report
• Banner Transformation Lead, matrix report (solid line to Banner MD)
• Technology Transformation Lead, matrix report (solid line to Group Tech CTO)

Qualifications / Professional Experience

• Strong Project, People, and Stakeholder Management experience.
• Retail experience is a must
• Experience in retail transformation programme
• Proven track record of successfully delivering large-scale process design and technology delivery projects with measurable business impact.
• Expertise in strategic and roadmap planning and delivery.
• Strong leadership and team management skills, driving cross-functional alignment.
• Excellent problem-solving and decision-making abilities with a keen commercial acumen.
• Exceptional communication skills, engaging effectively with senior executives and diverse teams.
• Strong understanding of corporate governance, privacy, and regulatory compliance in a tech context.
• Ability to present complex technical concepts to non-technical stakeholders.
• Experience in multinational, matrix organizations with appreciation for cultural sensitivities.
• Willingness to travel, primarily within Asia.