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Shopee

Project & Data Management (Chatbot and Operations) (SPX Express)

Shopee
Indonesia
2-4 Years
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  • Posted 3 days ago
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Job Description

Job Description:

  • Chatbot Strategy & Optimization: Lead the end-to-end management of chatbot flows, including intent mapping, content updates, run testing and logic improvements
  • Process Automation: Identify trends, inefficiencies, and experience gaps impacting customer satisfaction or agent workload into actionable improvements
  • Data Analysis & Insights: Conduct deep-dive analysis on chatbot performance (e.g., fallback rates, resolution rates, and CSAT) to identify pain points and areas for automation
  • Project Coordination: Lead cross-functional initiatives between Product, BI, and CS teams to implement new bot features or operational tools
  • Reporting & Visualization: Build and maintain dashboards to track KPI and provide regular progress and insight reports
  • Act as a data and process matter support for chatbot and related initiatives

Requirements:

  • Bachelor's degree in Business, Operations, or related fields
  • Minimum 2-4 years of experience in operations, data analysis, or project management (Chatbot or CRM is a huge plus)
  • Strong skills in GSheet/Excel and SQL
  • Familiarity with chatbot and customer journey concepts is a strong plus
  • Excellent communication and stakeholder management skills, both in Thai and English
  • Proactive, detail-oriented, and able to work independently in a fast-paced environment

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Operations
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 144179573

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Last Updated: 15-03-2026 06:57:57 PM
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