Progress Advisor

Company Description

English 1 Indonesia, formerly known as EF English First, is a leading global education provider with over 30 years of experience. Recognized for its dedication to language learning and cultural exchange, English 1 offers a supportive environment designed to help students achieve their full potential. Beyond teaching English, the organization is committed to fostering personal growth, building global connections, and enhancing cross-cultural understanding. English 1 views language learning as a transformative journey that expands horizons and creates unforgettable experiences.

Role Description

This is a full-time, on-site position located in Kota Magelang for a Progress Advisor. The Progress Advisor will be responsible for communicating the students progress to their parents, providing information about English 1 programs, and guiding them through their journey in English 1. Key responsibilities include conducting consultations to determine students English learning needs, delivering excellent customer service, supporting enrollment targets, and maintaining accurate student records. The role will also involve collaboration with the marketing team to maximize outreach and engagement.

Qualifications

• Strong communication and interpersonal skills to effectively engage with students and parents
• Sales and consultation abilities to guide clients through program selection and enrollment processes
• Customer service skills to provide a positive experience and address inquiries or concerns in a professional manner
• Organizational and record-keeping skills to ensure accurate documentation of student information and follow-ups
• Proficiency in digital tools and technology, including familiarity with customer relationship management (CRM) software
• Teamwork and collaboration abilities for working alongside the marketing and operations teams
• Fluency in English is a plus
• Fresh graduates are welcome to apply